The customer support that you will get from your cloud hosting provider is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Timely and correct information about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual web hosting provider and not from some reseller. When you acquire a hosting account from a company that does not own its servers and it can't access them immediately, it is likely that you'll wait for a day or two to receive a response to any question, so your web sites may stay offline for a long time. However, a provider which offers numerous options for communication and has a tech support crew that is available at any time will assist you to right away and help you minimize or completely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance promptly, so our cloud hosting services include 24/7 support and several ways of contact. If you don't have an account yet, you can call us or use our live chat and talk to a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up buying a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more analysis. In contrast to the majority of providers on the market, we reply to all tickets within the hour, so you won't need to wait for a whole day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated services that we provide feature 24/7 customer and technical support, therefore no matter what problem you have, you'll be able to get in touch with us and we will help you right away. Our guaranteed response time for any email message or support ticket that you open via your Hepsia website hosting Control Panel is just one hour; the actual response time hardly ever exceeds 20 minutes. We also offer phone support with multiple local numbers worldwide as well as a live chat, so that you are able to contact us and get more details about our services even if you do not have an account yet. We're able to help you with nearly any question or a difficulty you have - payment methods, package specifications, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will not ever encounter a situation where you have to wait for a day or two to get an issue solved like you may need to do with a lot of other companies.

24/7 Customer Support in VPS

In case you purchase a virtual private server from us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local telephone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you're an active customer and you require assistance with some technical issue that requires additional time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an email message and we'll take care of the problem and send you an answer within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, however for most issues it takes less than 30 minutes to receive support. The support service covers your VPS and all the pre-installed software it includes, so if you need help with third-party applications, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to have quick support in general, let alone if you operate an entire server, that's why each and every dedicated server that we provide comes with 24/7 support with 1-hour answer time warranty regardless of the matter. This service is free of charge for any type of problems with the server or the software that was installed by our administrators through the setup, so you can contact us as many times as you need, even during holidays. You could either open a ticket from your billing area or you could send an email, and the actual reply time for either of these rarely surpasses 30 mins since we have admins available 24-7-365. If you require general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three continents or you may take advantage of our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server package from your billing Control Panel.