A ticketing system is the most widely used medium of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the best way to deal with an issue that requires some time to investigate or that needs to be escalated to a server administrator. In this way, all comments given by either side will be kept in the same location in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you will need to sign in and out of at least two accounts to do a particular procedure or to touch base with the hosting company’s tech support staff. If you wish to manage a handful of domains and each one is hosted in its very own account, you’ll need to use an even larger number of accounts at the same time. On top of that, it can take substantial time for the hosting provider to answer your ticket.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you are browsing your website files or tweaking different settings. The ticketing system is being strictly monitored 24x7 by our tech support staff representatives and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get assistance. In contrast with some companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information with regards to any technical or billing issue. Plus, you can read a selection of informational articles, which will help you solve the commonest obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you wish to contact our support staff, you will be able to open a support ticket straight from your Hepsia Control Panel instead of using an entirely different technical support platform like you’ll need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will enable you to open a new ticket without any effort and to go through older tickets using a clever search filter. Additionally, you will be able to take a look at the relevant knowledge base articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can carry out all of the above-mentioned procedures without leaving your Control Panel at any moment, which means that in case you come across any problem or have an enquiry, you can contact our technicians and fix the particular issue in no more than 1 hour through a single platform.