A live chat is one of the many ways of communication offered by some web hosting providers as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech support. This method of communication is faster in comparison to a support ticket and it'll make it less likely to misspell or misunderstand a word compared to a call with an agent. Furthermore, when the problem that you have needs some time to be reviewed and dealt with, you're able to do something different meanwhile instead of just waiting, as you'd have to do when you call. Also, you can use a live chat support service without spending a dime as long as you have Internet access even if your website hosting provider is situated in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, our company provides live chat support too. You'll be able to contact us every single day, which includes holidays and weekends, and we can give you more details about the cloud hosting that we offer in case you are not a customer yet, or about general and billing questions if you already have an account. Although for strictly technical matters you will need to open a ticket to the tech support, because such matters need extra time to be taken care of, you may still contact us through the live chat for some tech info. To give you an example, we can help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all our Linux semi-dedicated services, you're able to get the answers for any questions you may have or get lots of issues taken care of quickly. The service is accessible every day, thus you are able to talk to an agent even on holidays and weekends. If you are unsure which plan is better for your sites or if our revolutionary cloud hosting platform matches some system requirements, you may come on our live chat before purchasing anything. In case you're a current customer, you will be able to receive more info about account settings, billing issues and various common tech issues you may encounter, for instance in case you cannot install an email account in a client on your PC. Our live chat will save you a lot of time regardless where you are or when you get in touch with us.