If you ever encounter a problem with your website and are incapable of handling it yourself, ask the web hosting company’s client support team to assist you to bring the website back online. A timely solution would be the perfect scenario, but a lot of companies respond within 24 hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be solved without much difficulty, your site may not work correctly or it may not be available whatsoever for a long interval, so you may lose prospective customers as it’s very unlikely that anyone would willingly go back to a site that is faulty. That being said, you need to make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed fashion. If a web app update does not go smoothly or if you delete something by accident, for instance, the site should be restored swiftly in order to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours and hours on end, or even one whole day, to receive a reply to an e-mail or a client support ticket. Irrespective of when you get in touch with us, we’ll help you out within only 1 hour with any sales or technical inquiries you might have. In fact, our actual reply time hardly ever surpasses 20 to 30 minutes. Since we are on duty 365 days a year, you will always get support in a well-timed fashion and we are aware of just how critical this is in the digital world. Soon after you contact us, we’ll reply to your inquiries. In case you run into any technical complication, we will solve it on your behalf, or we will provide you with all the required information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support team members are available all the time and they’ll respond to any support ticket that you send through your hosting Control Panel within no more than 1 hour. The response time is guaranteed no matter if you’ve got a general enquiry associated with your semi-dedicated server or you face a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24x7 to deal with any billing, technical or general issue. In case you contact us about anything that’s within our capability, we will solve it before we respond to you, so you will not have to wait around for hours or even days while the problem remains. In case there is something that you need to do on your end, we will provide you with the necessary information – what workable solutions to try out, what steps to take, etc.