Though this is not the keyfactor to help you identify a trustworthy cloud hosting provider from a bad one and a reseller from an actual provider, the option to call and consult with a live person is an indicator that you aren't using the services of a one-person firm and that you will be able to reach somebody if you're in need of assistance. The telephone support for web hosting services may vary from standard to expert, thus the problems which can be resolved with a call differ depending on the particular provider. Generally, these issues are simpler and feature billing or 1st level tech issues since more difficult problems often need a support ticket where both you and the sysadmins can follow what's going on with a given situation. However, the option to call your provider can save you lots of time and efforts for the multitude of small things which may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

Because we have live phone support 14 hours daily, you will be able to get in touch with us and consult with one of our customer support agents to get more info about any of the cloud hosting that we provide and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on three continents and you are able to call the one closer to you - in the USA, the UK or Australia. If you are already a customer, you will be able to give us a call about general and billing issues, and even about some technical matters. If the trouble is strictly technical or it needs longer time to analyze, you should use our ticketing system, that will enable both you and our technical support team to track the details supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we provide feature real-time phone support for 14 hours a day. In case you wonder which plan is appropriate for your websites, you would like to learn more about a package's features or you need any other type of information about our solutions, you can call any of the local telephone numbers which we have in the U.S.A., the United Kingdom and Australia and our support representatives will help you. In case you already own an account, you're able to get in touch with us about general and sales matters, although we are often able to help with many technical issues as well. For strictly tech difficulties you need to use our integrated ticketing system where the correspondence between you and our technical support crew will be in one place, which is the best option in case the issue needs more time to be dealt with or it needs to be escalated to our system administrators.