Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to within maximum 1 hour after the ticket or email has been submitted. If your case needs further assistance from a server admin, we will direct the support ticket or the email to the person on duty, right away and we will leave a comment to notify you that more time will be needed for reaching the optimal solution. And if you take advantage of the Administration Services package, any of the server administration tasks included there will be completed whenever you desire.
A Top–Quality Support Service
Should you need any assistance with the Online Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, don’t hesitate to reach our client support staff at any time via the ticketing system. Also, in case you need assistance managing your server, you can make use of the Administration Services package, that includes weekly Operating System updates, software installation and troubleshooting services, server monitoring and rebooting services, data backup hard disk space, etcetera.
A User–Friendly Help Section
Our Online Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a rather convenient integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the educational articles have video versions that show all the tasks that you can carry out in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.