Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • The Help Center included in your Online Control Panel offers a selection of help articles and frequently asked questions. Aimed at resolving any common problem that you might possibly run into, they are contributed by our support team of practiced technicians.

  • Top quality support service
  • Instructional Videos

  • If you’d rather watch how a task is performed or how an issue is sorted out, instead of just reading about it, then check out our selection of step–by–step video tutorials. They address a variety of topics and will help you quickly understand how to work with our Online Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 tech support service with a 60–minute response guarantee. Our team of accomplished tech support engineers will be online for you to reply to all the enquiries that you might have. During non–busy times, a reply will be supplied within just twenty minutes.